Report Phone or Network Trouble

NOTE: This form is to report trouble with existing services.

Requests for new service, or service change requests, must be submitted by your TAM.

My Name:

Preferred Contact:

Where is this issue seen? ON campus (Durham) OFF campus

Which device(s) are giving you trouble?

No devices retrieved for '3.235.147.50'.

enter device MAC...

Nature of Issue unable to get connection performance issue resource access issue other

What type of device is having trouble? computer / laptop tablet / phone other

Nature of Issue cannot "see" the UNH-Networks (UNH-Public, UNH-Secure, eduroam)
can "see" UNH-Public, but not connect
can "see" UNH-Secure, but not connect
can connect to UNH-Public, but are stuck on this page
device is online, but unable to reach certain services or perform certain actions
network performance issue

Nature of Issue a resource is unreachable
cannot install the Pulse Secure VPN client

losing connectivity to the Pulse Secure VPN client

Pulse Secure VPN Client stays connected, but losing connectivity to applications

Since Multi-Factor Authentication was added, I can no longer log in
Since Multi-Factor Authentication was added, I can't reach some resources

Please attach your VPN Pulse Log:

Phone # w/issue - -

Nature of Issue static low volume no dialtone voicemail other

Location where you are seeing the issue:

City:

Building:

Floor:

Room:

Jack:

Primary 911 Location

Do the device(s) work in other locations on campus? yes no not sure

USNH Telecommunications

Report Phone or Network Trouble